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Invoices, the Court of Cassation rejects the shipping costs that users must pay: how to get a refund

Invoices, the Court of Cassation rejects the shipping costs that users must pay: how to get a refund


“Following the decision of the Court of Cassation, which put an end to a long-standing case, and definitively rejected the phone bill charging costs imposed on users, Codacons takes the field and launches legal action aimed at compensating consumers for unfair payments. Today, sending a paper invoice costs up to 5 euros per month per user, a tax that increases year after year and, in the case of a monthly invoice, sets a cost of up to 60 euros per year per user.” – They explain from Codacons.

“By Order No. 34800 of December 13, the Supreme Court of Cassation decided that telephone companies (in this case specifically Telecom Italia SpA) cannot impose postage costs on customers for sending the telephone bill, unless an alternative to delivery of the bill is offered, Such as sending via e-mail. – Codacons explains – Art. Article 53 of the Telecommunications Services Concession Agreement stipulates, for example, that subscribers can collect their bills without additional costs at the company’s offices. Therefore postage costs can only be imposed on users if the service manager offers its customers an alternative to traditional postal delivery of invoices. A decision that now opens the doors to consumer appeals for compensation for the money spent on charging bills: in this sense, Codacons launches a specific legal action, representing the interests of users towards the different telephone companies operating in Italy through a specific action that the association will draw up and send on behalf of the citizens concerned.” .

To participate in the event, simply follow the instructions at the link https://www.codacons.io/diffide-telefonia-illegittimo-per-la-cassazione-laddebito-dei-costi-di-spedizione-delle-bollette/ – They deduce from Codacons.

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