Uber, the ride-hailing giant, has made an interesting decision – Planetcellulare.it
There are hundreds of accounts that Uber has decided to suspend to ensure an increasingly transparent and efficient service.
Uber has rolled out a number of new driver-focused safety features over the years, including freezing driver names. Fake passenger accounts And the Front video recording tool drive To replace the driver’s dash cam. These are safety features that have long been the subject of user feedback.
Uber’s counter-move to ensure more transparent service
Drivers appear to have faced significant difficulties due to the presence of many fake users. In an attempt to prevent discrimination based on a person’s name, Uber allowed its users to enter fake names in its app, which led to serious consequences in the long run. In fact, many users abuse this possibility. They have changed their names to cartoon characters or even real “insults,” which, according to Uber, harms transparency and harms the interests of its customers.
For this very reason, Uber has been combing through rider account names, and has frozen all accounts with clearly fake names. Users are being asked to update their account names or verify them with Uber support agents to unlock their accounts, the company said in an official statement.
Then Uber introduced its jobs. Audio Recording And the Front video recording. The ride-hailing giant said in-app voice recording during rides helped determine the best course of action after a safety incident and helped riders and drivers use the app more transparently and safely. The company first piloted voice recording in three U.S. cities and has since expanded the new system geographically.
Where the tests were conducted
Video recording test, which was first shared in cities Cincinnati, Louisville, and New York. Then it also extended to the cities of Santos and João Pessoa in Brazil. Basically, users will be able to record videos using the front camera of their smartphones. The proposal is, essentially, to replace the inward-facing car camera with a much cheaper and more accessible alternative, which everyone will be able to configure very easily. Drivers will be able to record video and audio during each trip, to make this service more transparent and reliable, after the previous controversy over fake accounts. We will see if this experiment will succeed and if users who use the services provided by Uber will really benefit from it.
“Incurable internet trailblazer. Troublemaker. Explorer. Professional pop culture nerd.”
